What is your shipping fee and delivery timeline?
We offer complimentary shipping on all domestic orders. Orders typically arrive between 3-8 business days. Please note that delivery times may vary depending on your location and any potential shipping delays. We strive to process and ship your order as quickly as possible. Your satisfaction is our top priority. Thank you for shopping with us!
What is your return policy?
We want you to be completely satisfied with your purchase. That's why we offer a hassle-free, 30-day return policy at no extra cost to you. If for any reason you are not fully satisfied with your item, you may return it within 30 days of delivery for a full refund or exchange.
To qualify for a return, the item must be in its original condition, showing no signs of wear, and must be returned in its original packaging. Please include all original documentation, certificates, and accessories that came with the product.
To initiate a return, simply use the return receipt included in your package and follow the instructions provided. If you have any questions or need further assistance, please contact our customer service team at contact@lizmathe.com.
Your satisfaction is our top priority, and we strive to make the return process as simple and convenient as possible.
Do you offer warranties on your jewelry?
Yes, we are confident in the quality of our products. Therefore we offer a 2 year limited warranty on all our jewelry.This means that for 2 years from the date of purchase we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. The warranty covers manufacturing defects but does not cover normal wear and tear or damage caused by misuse.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, GooglePay and other secure payment methods. We also offer financing options through our partners. How can I contact customer service?
You can reach our customer service team via email at contact@lizmathe.com . Our representatives are available Monday through Friday, 9 AM to 6 PM EST.
What is gold vermeil and how does it differ from gold plated?
The primary difference lies in the materials used and the thickness of the gold layer.
Gold vermeil always uses Sterling Silver as base material. The gold layer must be at least 2.5 microns thick which makes it more durable and resistant to tarnish compared to regular gold plated jewelry. It offers the look and feel of real gold to s more affordable price.
The base material of Gold plated jewelry is a lower-cost material such as brass, copper or stainless steel. The thickness of the gold layer is usually less than 0.5 microns making it susceptible to wear and tarnish over time.
At ( insert logo) we only use the higher quality Gold vermeil as base material in our jewelry.
Are lab diamonds real diamonds?
Yes, lab diamonds are real diamonds. They are chemically and physically identical to natural diamonds and are graded by the same standards.
How do lab diamonds compare to natural diamonds?
Lab diamonds offer the same brilliance, hardness and sparkle as natural diamonds but are often more affordable. Additionally, they are an ethical and environmentally friendly choice as they do not require mining.
Can lab diamonds be distinguished from natural diamonds?
Lab diamonds cannot be distinguished from natural diamonds with the naked eye or standard gemological equipment. Only specialized testing conducted by gemological laboratories can differentiate between the two. Rest assured our lab diamonds are certified and of the highest quality.
What is the difference between Cubic Zirconia and diamonds?
Cubic Zirconia (CZ) is a synthetic gemstone that visually resembles a diamond but is not the same. Diamonds are significantly harder and more durable than CZ. However, cubic zirconia offers an affordable alternative with similar sparkle and brilliance.
Do lab diamonds come with a certification?
Yes, all our lab diamonds are sold with an International Gemological Institute (IGI) certificate. This certification verifies the quality and authenticity of the diamond.
What are IGI, AGS and GIA diamond certificates?
A Gemological Institute of America (GIA) , American Gem Society (AGS) or International Geological Institute (IGI) diamond certificate assures the value and quality of your diamond. IGI, AGS and GIA are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.
Those characteristics are
Cut, Color, Clarity and Carat. These factors help to determine the the overall quality and value of a diamond.