What is your return policy?
We want you to be completely satisfied with your purchase. That's why we offer a hassle-free, 30-day return policy at no extra cost to you. If for any reason you are not fully satisfied with your item, you may return it within 30 days of delivery for a full refund or exchange. To qualify for a return, the item must be in its original condition, showing no signs of wear, and must be returned in its original packaging. Please include all original documentation, certificates, and accessories that came with the product.
To initiate a return, please visit the ’Start Your Return’ section in the menu at the bottom on our website. Enter your details and follow the instructions to initiate your return. You’ll then receive a prepaid shipping label. Refunds will be processed within 7 days of receiving the returned item. If you have any questions or need further assistance, please contact our customer service team at customercare@lizmathe.com. Your satisfaction is our top priority, and we strive to make the return process as simple and convenient as possible.